At Kindlein, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer hassle-free returns and exchanges under the following terms.
Eligibility for Returns & Exchanges
- Items must be returned within 14 days of the delivery date.
- Products must be unused, unwashed, and in their original packaging with all tags intact.
- Items that are damaged, altered, or missing parts may not be eligible for return or exchange.
Return Process
To initiate a return, please follow these steps:
- Customer Support at support@kindlein.co.za with your order number and reason for return.
- We will provide you with a Return Authorization Number (RAN) and shipping instructions.
- Pack the item securely and send it back using a trackable shipping method.
Customers are responsible for return shipping costs, except for defective or incorrect items.
Once received, returns will be processed within 21 business days, and refunds will be issued to the original payment method.
