Privacy Policy

DESIGNED FOR PEACEFUL SLEEP

General Information

The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit this website. The term “personal data” comprises all data that can be used to personally identify you. Kindlein respects your privacy and will handle your personal information with care.

This policy applies to you if you are:

  • a visitor to our website; or
  • a customer who has ordered or requested the goods or services that we provide from our online platform. 

Website address is: www.kindlein.co.za

Email address: kindleinsa@gmail.co.za

What We Collect

We only collect personal information which visitors submit manually. We do not gather any other personal information.

Since this is an E-Commerce website, information such as your name, work/home address, credit card information, phone numbers will be required.

Credit card and payment information won’t be stored in the system to increase security measures.

Security

We are committed to ensuring that your information is secure. We will endeavour to ensure that your personal information and/or Credit Card details are protected as they travel over the Internet. Given the current state of Internet technology, however, there is no guaranteed secure transmission of data over the Internet. Therefore the Company cannot guarantee the absolute security of any information you transmit to us or which Kindlein transmits to you.

You agree and warrant that your username and password shall be used for your personal use only and shall not be disclosed to any third party. You agree that Kindlein shall be entitled, at all times, to take all reasonable steps to ensure the integrity and security of the Site, including associated applications.

The content contained on the Site may be used by you for your own personal shopping and information purposes only. In using the Site you warrant that you shall not infect it with any computer programming (such as a virus) that may damage, interfere with, delay, or intercept any data or information on the Site and you hereby indemnify Kindlein for any damage caused by any act attributable to you. Any person that delivers or attempts to deliver any damaging code to this Site or attempts to gain unauthorised access to any page shall be prosecuted.

General Terms

Kindelin may, in its sole discretion, suspend or terminate the operation of the Site at any time without prior notice to you and without the need to give you reasons for such termination or suspension.

We may change the terms of this Agreement from time to time without notice to you. Any amendments will take effect immediately on posting of the amendments on the Site. You shall be deemed to have accepted any changed terms should you continue to use the Site.

If any provision of this Agreement is unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of the remaining terms.

This Agreement constitutes the whole agreement between the parties relating to the subject matter hereof. Any indulgence of extension of time granted by the Company to you shall not be construed as a waiver or variation of any of our rights or remedies.

At the option of the Company, any dispute arising out of the Agreement may be brought in any Magistrates’ Court of competent jurisdiction notwithstanding that the amount in issue may exceed the jurisdiction of such court.

The Site is hosted and managed in the Republic of South Africa and this Agreement is accordingly governed by the laws of the Republic of South Africa.

Any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this Agreement, may be submitted to confidential arbitration in South Africa in terms of the expedited rules of the Arbitration Foundation of Southern Africa.

Electronic Communication

When you use or visit this Site, or send electronic communications to the Site including, without limitation, e-mails or place orders for Products, you:

  • consent to receiving communications from the Company electronically;
  • agree that all notices, disclosures and other communications sent by the Company, including this Agreement, satisfies any legal requirements, including but not limited, to the requirement that such communications should be ‘in writing’;
  • agree that the Company may use your information to contact you about promotions and special offers if you have indicated during registration that you would like to receive such information. You are entitled, at any stage, to opt-out of this service.
  • agree that the Company may disclose your personal information in response to a specific request by a law enforcement agency, subpoena, court order, or as otherwise required by law, e.g. for accounting purposes.

Online Registration

To purchase Products from the Kindlein Online Site you must first register your personal information. Registration and/or use of the Kindlein Online Site constitutes acceptance of this Agreement by you, and shall accordingly apply as between Kindlein and yourself.

To register to buy Products you will be required to provide us with your personal information including payment details and your South African delivery address and contact information to enable us to verify who you are and deliver any products that you have bought.You may be required to choose a username and a password or elect to checkout as a guest customer. Please keep your password secret. Kindlein accepts no liability for any damages suffered or losses incurred as a result of the misuse or loss of your password. In this regard you represent and warrant that your user name and password shall:

  • be used for personal use only; and
  • not be disclosed to any third party.

You will be required to log in with your username and password each time you want to buy Products on the Kindlein Online Site. Should you want to review and/or change any of your particulars please go to ‘My Account. Guest customers will not have a registered account. You will be able to track and trace the progress of the delivery of your order, using the link in the email that is sent to you. Your delivery address and contact details are required to facilitate the delivery of your order.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Controlling Your Personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible to support@kindlein.co.za. We will promptly correct any information found to be incorrect.

Please tell us if you have any thoughts and suggestions about our privacy policy. We’ll be glad to listen what you have to say.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside South Africa and choose to provide information to us, please be aware that we transfer the data, including Personal Data, to South Africa for processing.

By consenting to this Privacy Policy and submitting your information, you agree to this transfer.